Company Diagnostics, Quality Management Systems (QMS) and ISO
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Company Diagnostics, Quality Management Systems (QMS) and ISO
Micor - a division of supergroup
Micor-Super Group

"Micor have made use of the services of Kaizen Continuous Improvement Systems over the past 5 years in all 4 it's regions (Head Office, Durban, Cape Town and Port Elizabeth) whereby Zahida Sulaiman has consulted our company regarding ISO 9001. We highly value Zahida who has added value to us in extending and maintaining our ISO 9001 certification. Kaizen has an excellent service level and we will gladly recommend their services to other companies."

Enviroil CC
Enviroil CC

Enviroil CC is a transformer oil solution company offering supply, storage, testing and transporting services to customers that include Eskom, Powertech Tranformers, Siemens and Zest, to name a few. We have been in operation since 1996 and pride ourselves in offering a quality product and services. Enviroil has used Kaizen Continuous Improvement Systems to maintain our ISO 9001 systems. They currently assist us with monthly internal audits and on-going training workshops to ensure compliance with the SABS requirements prior to our external audits. This has added great value to our internal systems and our client service. Enviroil CC would recommend Kaizen to other companies as we have received services of a high quality which have been very beneficial to our company.

Innovation Group
Innovation Group

Innovation Group (Pty) Ltd is an international based company. Innovation Group (Pty) Ltd, South African operations has used Kaizen Continuous Improvement systems over the past decade to maintain their ISO 9001 systems. Kaizen Continuous Improvement Systems currently does monthly audits to ensure that we comply with the requirements, prior to the external audit. Due to the excellent services and the professional conduct, Innovation group will be using Kaizen's services to implement the new continuous improvement standard. It has been noted that due to monthly audits within the company, this has added great value not only to our internal systems, but also to our external clients. We would recommend Kaizen Continuous Improvement Systems for the outstanding services provided over the past decade.

Haydn Sikhosana
Client Relations Officer
Innovation Group Insurance


My Experience

I have been afforded two opportunities in my current role as Client Relations Officer. The first opportunity was to learn of the importance of the ISO Management Systems and how it operates and is implemented. The second was to learn and understand the importance of the Treating Customers Fairly (TCF) Framework and its application. As a business, we decided to integrate the TCF Framework into the ISO Management System and our business processes as there are many common touch points and business processes that have TCF inherent in them are naturally more robust in ensuring client satisfaction and consistent delivery. It has been a very rewarding journey and we can already see the benefits of the integration of TCF into international operating standards. I look forward to being involved further as we continue our adoption and enhancement of TCF at Innovation Group.
Team Work

TCF is a growing global and local trend which the Insurance Team at Innovation Group has wholeheartedly embraced. With a starting point of creating a TCF Lifestyle and culture, the team has worked hard on educating staff through online assessments. They have updated all job descriptions to reflect TCF outcomes as well as incorporated TCF in all work process flows. No visitor to the business floor can avoid the "Invigorate Slate", the TCF Wall of Fame which clearly displays the 4 key TCF objectives as well as staff attitude and views towards Treating Customers Fairly. Incorporating the companies' values of Integrity, Respect, Reliability, Innovative Processes and Sustainability, the business has developed a Customer Charter, which educates all employees on the 10 simple steps to ensure fair treatment of customers or as Innovation Insurance likes to say "Insuring Happiness".

Flexible Packaging Convertors
Flexible Packaging Convertors

Our company has embarked on a project to become ISO 9001 certified. We made use of Kaizen Continuous Improvement Systems to implement the system. I would like to thank Kaizen for its professional conduct during implementation, and their highly qualified staff. I would highly recommend the Kaizen Continuous Improvement System for their excellent services.

Reba Chemicals (Pty) Ltd
Reba Chemical (Pty) Ltd

Reba Agencies, now Reba Chemicals would not be what it is today if it was not for Kaizen Continuous Improvements Services. The Director Zahida assisted Reba chemicals to be ISO 9001 certified. It took the company from implementation to certification six months to attain certification without any findings raised.

The following steps were taken during certification:

1. Quality Manual
2. Procedures and processes according to companies requirements.
3. Internal audits and clearance of findings.
4. Certification.

Zahida assisted us to prepare the Quality manual in her experience with easy to follow procedures relevant to the type of the business we are in. The fees Kaizen continuous improvement systems(Zahida) charges are very much reasonable compared to any other company who does the very same service. Reba has quite a reasonable volume of customers since we became ISO 9001:2008 compliant. Kaizen Continuous Improvement Systems currently ongoing audits to ensure that we comply with the requirements, prior to the external audit. We therefore recommend Kaizen Continuous Improvement Systems to any company that is serious about making their Quality Management System a force to reckon with.
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